Privacy Policy_

Last reviewed: 2 July 2026.

Silverark understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site, and we only collect and use information in ways that are useful to you and consistent with your rights and our obligations under the law.

The short version: this site sets no cookies, our analytics are anonymous, and the only personal data we collect is what you choose to send us through the contact form.

Who we are

Silverark is a trading name of Silverark IT Solutions Ltd, a private limited company registered in England under company number 09127793. Our registered office is The Citadel, Gillygate, York, YO31 7EA, UK.

“Our site” means the website at silverark.com (and silverark.co.uk). Our data protection officer is Matthew Nelson, who can be contacted at [email protected].

What this policy covers

This privacy policy applies only to your use of our site. It does not extend to any websites that are linked to from our site. We have no control over how your data is collected, stored or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

What data we collect

We keep data collection to a minimum. Depending on how you use our site, we may collect:

• Contact form submissions — your name, email address, company name (optional) and message, when you choose to send us an enquiry.
• Anonymous usage statistics — we use Cloudflare Web Analytics, a privacy-first analytics service. It does not use cookies, does not fingerprint your device, and does not collect or store any personal information. It gives us aggregate page-view counts and nothing more.
• Technical data processed in transit — our site is served by Cloudflare, whose infrastructure processes IP addresses and request metadata transiently for security purposes (such as blocking attacks and filtering spam). We do not use this data to identify visitors.

We do not have user accounts, mailing lists or any other mechanism that collects personal data.

How we use your data

When you send us a message through the contact form, we use your details solely to respond to your enquiry and to carry on any conversation you start with us. Our lawful basis for this is legitimate interest: you have contacted us and we assume you would like a reply.

We will not add you to a marketing list, send you unsolicited email, or use your data for automated decision-making or profiling.

Where your data goes

• Contact form submissions are checked for spam using Cloudflare Turnstile (which does not set cookies) and then delivered to our inbox at [email protected] by Postmark, a transactional email service, acting as our data processor.
• Your message is then held in our email system like any other correspondence.

Email infrastructure may involve storage outside the UK and EEA; where it does, it is covered by appropriate safeguards such as UK-approved standard contractual clauses.

Your personal data is never sold, and never shared with third parties beyond the processors described above — except where we are legally required to disclose it, for example in connection with legal proceedings, a court order, or the requirements of a governmental authority.

How long we keep your data

We keep correspondence for as long as we need it to deal with your enquiry and any business relationship that follows from it. We periodically review the data we hold and delete anything we no longer need.

Cookies

Our site does not set any cookies — first-party or third-party. There is no tracking, no advertising, and nothing that requires a cookie consent banner. Our analytics (Cloudflare Web Analytics) and spam protection (Cloudflare Turnstile) are both cookieless.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business, and this may involve the sale or transfer of control of all or part of our business. Any data provided by users will, where relevant to the part of the business transferred, be transferred with it, and the new owner will be permitted to use that data only for the purposes for which it was originally collected. If any of your data were to be transferred in this way, you would be contacted in advance and given the choice to have your data deleted or withheld from the new owner.

Your rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• request access to, deletion of, or correction of your personal data held by us;
• be informed of what data processing is taking place;
• restrict processing;
• data portability;
• object to the processing of your personal data;
• complain to a supervisory authority — in the UK, the Information Commissioner’s Office.

To exercise any of these rights, contact us at [email protected]. We will respond to any request promptly and in any event within the timescales required by law.

Changes to this policy

We may change this privacy policy as necessary from time to time, or as required by law. Any changes will be posted on this page, and we recommend you check back periodically.

Contacting us

If you have any questions about our site or this privacy policy, please contact us by email at [email protected] or by post at Silverark, The Citadel, Gillygate, York, YO31 7EA, UK.